FAQ

Once a reservation request is received and confirmed by our staff, the full amount of the reservation is processed. This is normally within 24-48hrs.

Penalty free cancellation is available if you make your cancellation request within 48 hours of booking and more than 14 days from check-in.

Early check-in is available on a case-by-case basis and will be provided if the unit is clean and ready for an early check-in.

When you booked, your guest portal invite was emailed to you. Please log in to your guest portal for all pertinent information.

We do send emails and SMS/text messages to our guests such as payment receipts, reminders, etc as a courtesy. You can always check the guest portal link sent to your email for additional reservation details. 

All of our properties are equipped with either keyless entry or a lockbox. Every guest receives information about how to access their rental after the reservation is confirmed. If you are staying in a house that provides a Keyless Entry system you will be given the instructions via e-mail and/or SMS/text when your check-in time starts. This is generally 4pm/MST.

Every space is professionally cleaned & disinfected after each guest. We follow strict VRMA & VRHP guidelines. For more information on vacation rental cleaning standards, visit VRMA/VRHP's website here. Additionally, we regularly inspect properties and maintain rigorous standards in upkeep & maintenance.